Privacy Policy

Welcome to pleasefix.ai ("Company", "we", "our", "us"). This Privacy Policy explains how pleasefix.ai collects, uses, discloses, and protects your personal information. This policy applies to information collected when you use our services, visit our website at pleasefix.ai, or interact with us in other ways.

We collect information from you in various ways when you use our services, including:

2.1 Information You Provide to Us

We collect information you provide directly to us, such as when you create an account, fill out a form, or communicate with us. This information may include:

• Name
• Email address
• Age
• Address
• Country
• Occupation
• Any other information you choose to provide

2.2 Information We Collect Automatically

We automatically collect certain information about your interactions with our services, including:

• Activity Information: Information about your activity on our services, such as your interactions and communications.
• Device and Usage Information: Information about how you access our services, including your device type, operating system, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our services, such as access times, pages viewed, and links clicked.

We use the information we collect to:

• Provide, maintain, improve, and develop our products and services
• Manage and authenticate accounts
• Send technical notices, security alerts, support messages, and other transactional or relationship messages
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity
• Comply with our legal and financial obligations
• Create de-identified, anonymized, or aggregated information
• Carry out any other purpose described to you at the time the information was collected

We disclose personal information in the following circumstances:

• With Enterprise Customers on whose behalf we have collected that information
• With vendors who perform work for us, such as web hosting and fraud prevention
• If required by law or legal process, including requests by public authorities
• If necessary to protect the rights, property, and safety of pleasefix.ai, our users, or others
• With our lawyers and professional advisors where necessary
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• With third-party processors who are contractually bound to keep the information confidential and use it only for research or statistical purposes
• With your consent or at your direction

pleasefix.ai is headquartered in Delaware. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

You have certain choices regarding your personal information, including:

• Requesting access to, correction of, or deletion of your personal information
• Objecting to or restricting the processing of your personal information
• Withdrawing your consent for us to use your personal information

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws.

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, pleasefix.ai complies with the General Data Protection Regulation (GDPR) for the collection, use, and retention of personal data.

7.1 Legal Bases for Processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interest
• Consent

7.2 Data Retention

We retain personal data only for as long as required for the purpose for which it was collected, or as required by law or contract. Data will be securely deleted when no longer needed.

7.3 Data Transfers

Personal data may be stored or processed outside the EEA, including in the United States. Where data is transferred internationally, we ensure compliance with applicable data protection laws and that adequate safeguards are in place.

If you require your personal data to be stored and processed exclusively within the EEA, please contact us at [email protected] to discuss options for EEA-based data storage and processing on a case-by-case basis. We are committed to working with our clients to meet their specific data residency and protection requirements.

7.4 Data Protection

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

7.5 Your GDPR Rights

Under the GDPR, you may exercise the following rights by contacting [email protected]:

• Information about the purpose and extent of data collection
• Access to personal data
• Correction of incorrect data
• Erasure of your personal data within lawful limits
• Restriction of the collection and processing of data
• Objection to data collection or processing
• Objection to automated decisions

We implement strong technological and organizational safeguards to protect your personal data. While no internet transmission is completely secure, we strive to protect your data and ensure it is handled securely. If you have any concerns about your data security, please contact us.

We use cookies to enhance your browsing experience and to collect information about how you use our services.

We retain personal data only as long as is necessary for its lawful purpose. Once data is no longer needed, we securely dispose of it. Our electronic systems are backed up and archived for a set period, after which the data is permanently deleted.

If you have any questions or feedback, please contact our Data Protection Officer at [email protected]. If you are not satisfied with how we handle your personal data, you have the right to file a complaint with a supervisory authority.

We regularly review and update our privacy policy. The latest version is always available on this web page. We keep track of when the policy was last revised.